Frequently Asked Questions

Everything you need to know about ToGo Travel

💰 Service & Pricing

How much does a ToGo travel plan cost?

Plans range from USD 5 for a quick 2-day plan to USD 25 for a comprehensive multi-country premium plan. First-time customers get a 2-day plan FREE. Hajj & Umrah planning starts at USD 50.

How long does it take to receive my plan?

Standard delivery is within 24 hours of payment. Complex multi-country plans may take up to 48 hours. Rush delivery (under 6 hours) available for an additional USD 10.

What's included in a premium plan?
A complete day-by-day PDF itinerary with:
  • ✅ Verified restaurants matching your diet (halal, vegetarian, etc.)
  • ✅ Real transport times with platform numbers
  • ✅ Hotel recommendations + Booking.com links
  • ✅ Full budget breakdown in your currency
  • ✅ Prayer location notes for each area
  • ✅ Backup plans for closures or weather
  • ✅ 24/7 WhatsApp support during your trip
How do I pay?

Bank transfer (Malaysia/Thailand/Singapore), PayPal, Wise, TNG eWallet, GrabPay, Touch n Go. Payment details sent after quote confirmation.

Do you offer refunds?

Full refund within 24 hours of payment if plan hasn't been delivered. Once delivered, refunds are case-by-case based on customer satisfaction.

🍽️ Dietary Preferences

Do you support halal, vegetarian, vegan or other dietary needs?

Yes — fully. We support halal, vegetarian, vegan, kosher, gluten-free, allergies, and more. Every restaurant recommendation matches your specific dietary needs, verified through certification, community reviews, and Uma's own travel experiences.

Do you include prayer location info? (For Muslim travelers)

Yes — when relevant. Plans for Muslim travelers include mosque locations, airport prayer rooms, mall prayer facilities, and Qibla direction tips for each area of your trip.

Can I travel during Ramadan with ToGo?

Absolutely. We specialize in Ramadan travel with iftar restaurant timing, suhoor options, and flexible scheduling. See our Ramadan Travel Tips.

✈️ Trip Planning

Which destinations do you cover?

54 countries with detailed itineraries. Popular: Japan, Korea, Thailand, China, Malaysia, Indonesia, Singapore, UAE, Saudi Arabia, Turkey, UK, France, Spain, Italy, Switzerland, USA, Australia. See all destinations →

Can you book my flights and hotels too?

We provide direct booking links to Booking.com, Skyscanner, Agoda, and Klook with pre-filtered recommendations. We don't process bookings directly to keep service affordable.

What about family/group trips?

We specialize in multi-generational family trips. Standard pricing covers up to 4 travelers. Groups of 5+ have minor pricing adjustments (typically +USD 5).

Can I request changes to my plan?

Yes. 2 free revision rounds within 7 days of delivery. Major changes (different destinations, +3 days) may incur additional fee.

🆓 Free Tools

Is the AI Trip Planner really free?

Yes! Our AI Trip Planner generates basic itineraries for free. For verified halal options and real prices, upgrade to our premium service.

What other free tools are available?

Visit our tools page for currency converter, weather, packing checklist, visa requirements, and more.

Still have questions?

Message Uma directly. Personal replies, no bots.

💬 Ask Uma on WhatsApp